You may also contact Cwm Taf Community Health Council
10 Maritime Offices
Woodland Terrace
Maesycoed
Pontypridd
CF37 1DZ
Tel: 01443 405830
Email: Enquiries.CwmTafCHC@waleschc.org.uk
We are regulated by the General Dental Council www.gdc-uk.org
Access
We aim to care for all patients whatever their needs; however we have to work within the confines of our building. Our practice is a Victorian building and although the inside is purpose built with state of the art equipment it is still a very old building.
We are able to care for most people in wheelchairs. We have a ramp to the front door of the practice. All our treatment rooms are on the ground floor and we have an accessible washroom.
We based on the main high street, the road has with limited parking facilities. A carpark is located nearby, just a short walk from the practice.
We extend a warm welcome to patients with guide dogs. We also have a induction loop system at reception.
Data protection notice
Complaints and legal
We are a caring practice and we take all complaints very seriously and aim to ensure that all our patients are pleased with the quality of our service. We welcome all feedback from our patients and will ensure that any complaints are dealt with and resolved courteously and promptly.
If you are unsatisfied with your treatment at Smart Smiles then please contact Billie our practice manger by post or email care@smartsmiles.co.uk
We will endeavour to investigate thoroughly any cause for complaint in accordance with our Complaints Policy, but if you are unsatisfied with our response then:
Private treatment please contact:
Healthcare Inspectorate Wales
Government Buildings
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Tel: 0300 062 8163
Fax: 0300 062 8387
Email: hiw@wales.gsi.gov.uk
NHS treatment Please contact:
Mrs Allison Williams (Chief Executive)
Cwm Taf Health Board
Ynysmeurig House
Navigation Park
Abercynon
CF45 4SN
Tel: 01443 744800
Email: CTHB_Concerns@wales.nhs.uk